FAQ

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our website. Return request must be raised within 3 days for items from the date of delivery

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories)
3. Delivered product is incorrect (i.e. wrong product/size/color, fake item)

Change of mind is not applicable for return and refund.

If the part received is damaged, defective, incorrect or incomplete, customer will have following options based on Toyota Assessment:

1. a refund will be done to the customer
2. defective part can be exchanged with a new part
3. store credit will be added in the customer account

Criteria for Return

1. The product must be unused, uninstalled and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer's/item box